Question) Which Of The Following Is Not A Purpose Of Service Transition?
- To ensure that a service can be managed, supported, and operated
- To provide training and certification in project management
- To provide quality knowledge of change, release, and deployment management
- To plan and manage the capacity and resource requirements to manage a release
The right answer is 2. To provide training and certification in project management.
Before we start talking about service transition and the way it benefits the growth and improvement of businesses and services to the client. We must talk a little bit about it.
To us transition simply means the process of changing. It’s a change that takes one form to another. If someone is going through transitions it means they are making changes, which include legal, medical, social, technical.
During transitions, a person builds a persona that is way different than the one they had at birth. Now, transitions can be of many types, in many sectors.
This article is going to shed light on that. Ready?
- 1 What Is Service Transition?
- 2 Organizational Elements During Service Transition
- 3 Service Transition – PROCESS
- 4 Types Of Changes Of Which Of The Following Is Not A Purpose Of Service Transition
- 5 Service Transition Benefits
- 6 7R’S
- 7 Wrapping It All Up
What Is Service Transition?
Service transition is a technical word, and it is used to manage the transition of a new service. It is responsible for carrying out all the changes in a smooth and coordinated way.
Further, it helps with planning and managing the change of a service in its lifecycle.
We now have a clear idea of what service transition means and the right answer to the question of which of the following is not a purpose of service transition.
Organizational Elements During Service Transition
- Suppliers of the service
Service Transition – PROCESS
Every organized work needs a process to maintain.
1. Transition Planning And Support
This process facilitates the orderly transition of a modified service into production, along with important adaptations towards service management. This further combines service designs and operational requirements in the transition planning.
Transition planning and support have two objectives.
A. Planning And Coordination
- It coordinates resources and activities covering projects, suppliers, and service teams that require an introduction to a new service or an update of an existing service, or maybe retiring a service properly.
- This process manages risks that minimize failure chances.
- It monitors and improves service transition performance.
B. Standardization And Improvement Objectives
- It makes sure of the adoption of standards and reusable processes and supporting systems.
- It keeps improving the performance of the service transition
2. Service Validation And Testing (SVT)
This process is good at delivering objective evidence to the current or changed service support, business as well as stakeholders and customer requirements.
Standardization And Improvement Objectives:
- It ensures that customers and shareholders are well defined.
- SVT ensures that the release will further provide service that will fit for purpose ‘performance’ as well as ‘specifications’
- it clear errors fast and early in the service lifecycle.
3. Release And Development Management
This process aims to build, test, and deliver the capacity to offer the services with the help of designs, which will achieve stakeholders’ requirements and finally give the appropriate solution.
Release And Deployment Management objectives:
- It installs, test, and deploy the release packages at the scheduled time
- R & D management assures the clearance and comprehensive plans
- It transfers knowledge to the users, support staff, and operations.
- It supervises the deliveries of the utilities, warranties, and service levels.
4. Change Management
This process is important to respond to the client’s changing business issue. It also responds to the business and IT which desperately needs a change. Maximizing the RFC values and minimizing incidents along with rework and disruption is another main job this process is used for.
Types Of Changes Of Which Of The Following Is Not A Purpose Of Service Transition
- Normal changes must go through assessment and authorization and may need a Change Advisory Board (CAB) for agreements prior to implementation.
- Emergency changes need critical changes to restore failed high availability or widespread service failure. This will prevent it from falling. To handle these changes it needs (ECAB).
- Repetitive, low-risk, and well-tested changes are for Standard Change.
Change Management Objectives:
- It makes sure that the changes are being recorded and then getting evaluated along with, authorizing, prioritizing, planning, testing, implementing, documenting, and reviewing in an administrative manner.
- The overall business risks are effectively optimized.
Here we end the process of which of the following is not a purpose of service transition.
Service Transition Benefits
There are multiple benefits through service transition. It gives us a better estimation of the costs involved and the timing of the service along with the resources needed for implementation.
service transition has quick flexibility towards new requirements:
- It does transition management of mergers, de-mergers, service transfer, and acquisitions.
- It boosts the success rate of changes and releases them for business.
- Service transition predicts the service levels and warranties for new and different services.
- It builds up confidence in the degree of compliance as well as with business and government needs during the change.
- It offers productivity for customer staff
- Service transition cancels or changes the maintenance contracts because the hardware and software get decommissioned.
- It analyses the risks after transition as well as when it is in motion.
There are 7rs in the form of a question of which of the following is not a purpose of service transition.
That needs to be answered because the Risk & Impact assessment depends on it to be completed.
Here are the questions:
- Who raised the change?
- How to explain the reason for the change?
- What are the resources required to deliver the changes?
- What does the return require from the change?
- How many risks are involved?
- Who is responsible for building, testing, and implementing the change?
- What is the relationship between this change and others?
Wrapping It All Up
Service transition is necessary when shifting from one platform to another. A company builds a lot of credentials along with essential documents. And there must be a professional way of handling it.
Hence, service transition. In this article, we have covered the topic which of the following is not a purpose of service transition from head to toe.
Leave a comment down below.
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